Sakhii Collection offers a 7-day Return / Exchange facility for eligible products from the date of delivery. The client brief specifically requires products to be unused, unworn, unwashed, and in original condition with tags and packaging.

Eligibility

To be eligible for a return or exchange:

  • The product must be unused.
  • The product must be unworn and unwashed.
  • Original tags must be attached.
  • Original packaging should be retained.
  • The product should be returned in its original condition.
  • The return/exchange request must be raised within 7 days of delivery.

Non-Returnable / Non-Exchangeable Items

Certain personal-use products may not be eligible for return or exchange, including lipstick, nail paint, earrings, and selected makeup or accessories, as specified in the client brief.

Damaged or Incorrect Product

If you receive a damaged, defective, or incorrect product, please contact Sakhii Collection as soon as possible with your order details and supporting photographs so that our team can review the issue and provide appropriate assistance.

Exchange

Exchange requests are subject to product availability and eligibility under this policy.

Return Condition

Products that are used, worn, washed, altered, damaged after delivery, or returned without original tags and packaging may not qualify for return or exchange.

How to Request a Return or Exchange

Contact our customer support team with your order number, product details, and reason for the request. Our team will guide you through the next steps.