Customers may contact Sakhii Collection to request cancellation of an order. Cancellation requests are subject to the order’s processing and shipping status.

Before Processing

If an order has not yet been processed, customers may request cancellation by contacting our support team with their order number.

After Shipment

Once an order has been shipped, cancellation may no longer be possible. In such cases, customers may follow the applicable Return & Exchange Policy after delivery.

Refunds for Cancelled Orders

Where a cancellation is approved and a refund is applicable, the refund will be processed according to the payment method and applicable refund procedure.

Important: The client document I found does not specify an exact cancellation time limit or exact refund processing period, so I have deliberately not invented one. This keeps your policy aligned with the actual client requirements rather than adding unsupported conditions.